I woukdn't have bought system without it (as do for my DELL systems) GET THIS, they say they never really come to dsend PC to get serviced. Have ON_SITE service $169.00 They won't come. Their support is to get you into a re-install, recover, safe boot bla bla.until warranty is up. The thing is HP doesn't support these systems. How about re-cover by my DVD, REcover by HP DVD sent to me.ĪLL Drivers, Safe boot, cover removed (HP suggestion, heat) I post every suggestion by HP & MS was tried obver & over and they ask if I tried. Still freezing? Strange! Can anyone solve this problem.4 Months here! Read every suggestion on thei site and every other site, that what I tried. I didn't changed anything and so everything seems to be at default settings only. It is randomly freezing and I am unable to get it stable. I am having problem with my Windows Vista 64 bit installed computer. If you would listen to the conversations on the phone, it's like the twilight zone.Īnd on top of that, they wanted to charge my credit card for IT support because the problem was beyond them. Last GM car was bad but this is a rip-off. When do they replace it? One year.Two years from now. There isn't anything they haven't have me do to that you can mention.over and over.īelieve or not MS admiited they have a problem with VISTA (Issues they call it) and want to help, but I told them how much is to much for a customer take? What is he going to do? Sit there and wate for a freeze? Now they said they are sending someone yet no call. ONE supervisor one monthy ago promised me a new PC with XP, but another supevisor said that I can't have it, yet refuses to send a tech. THey say there going to send someone! DON'T BUY THE IN-HOUSE service from them. They say they WON'T fix if they can' find the cause. The fact that is lemon isn't the problem. Error reporting must have 150 Freezes with no solutions that were sent.
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